We appreciate your order! If you have any questions about the information below, please contact us via email at wanishsugarbush@gmail.com

When will my order ship? All orders placed are processed, packaged, and shipped within 2-3 business days of the receipt of order.

General Shipping Information: Orders are shipped via United States Postal Service (USPS) and you will receive a tracking number via email. Orders are shipped USPS Ground unless otherwise specified.

Special Shipping Information: If you have a specific shipping question or want packages sent via UPS or FedEx for any reason, please contact us directly at wanishsugarbush@gmail.com PRIOR to placing your order. Then, we can create a customized order for you. Tracking information will be emailed to you after the order is processed and packaged.  

Return Policy: Returns are not accepted. However, if your product(s) arrive damaged from shipment, please email us at wanishsugarbush@gmail.com with photos and a description of your order within 7 days of delivery confirmation. At that time, you are able to request the same order be shipped again, or you can request a full refund (including the original shipping payment). Exchanges are processed within 2-3 business days from receipt of initial customer email. No exchanges are available beyond 7 days of delivery confirmation.

International Shipping:  We do not ship internationally.  We only ship to addresses within the United States.

Special Order or Customized Items: Please contact us if you would like to place a customized order (i.e. customized labels or a special gift package). We can also ship large quantities of syrup via pallet(s) if your business would like maple syrup or maple sugar as annual gifts or holiday offerings. Email us for details and an estimate at wanishsugarbush@gmail.com.